What is Future Guest Experiences?

Today’s guest is concerned less about loyalty and expects value and convenience. With the onset of online hospitality services like AirBnB and Seamless, everybody’s asking “what’s next for hospitality?” Future Guest Experiences is where you’ll find the answer.

Future Guest Experiences is where over 150 hospitality executives will gather to discuss innovation, personalization and much more in Las Vegas. Join us on September 12-13 to learn about tactics to drive guest engagement in hotels, restaurants, casinos and airlines.

What You’ll Learn

Future Guest Experiences focuses on hospitality innovation and brings together executives from food services, lodging, travel, and entertainment. Some of the topics on this year’s program include:

The Evolution Of Truly Personalized Guest Experiences

Digital capabilities can offer guests hyper personalized and customized experiences. How can hospitality implement the strategies adopted successfully by ecommerce companies to engage their customers? This session will take a look at the lessons learned online that can benefit the hospitality industry.

  • Scott Drummond, Former Co-Founder, Chief Design and Development Officer, Eatsa
  • Corey Segal, Director, Operations Innovation, Sweetgreen
  • Gail Seanor, Sr. Director, Marketing Technology, TGI Friday’s
  • John Abbamondi, EVP - Ticketing, Suites and Corporate Hospitality, Madison Square Garden

Staying Ahead Of Customer Expectations And Remaining Relevant In A Digitally Enabled World

Other industries, such as retail and technology, have had a strong hand in changing guest expectations. This session will take a close look at how the hospitality industry can better understand future guest expectations.

  • David Kepron, Vice President - Global Design Strategies - Distinctive Premium Brands, Marriott International

Redefining the JetBlue Digital Experience: Digital 2020

Once again, JetBlue is redefining digital from booking, to the airport, and inflight experiences with their Digital 2020 program. Michael will share his experiences recruiting a new design agency, moving to agile development, opening a digital lab in Brooklyn, and launching some exciting new products.

  • Michael Stromer, Vice President Tech Products, JetBlue

Building A Customer-Centric Internal Culture: Building A Strong Foundation For Future Innovations

Technological transformations are essential for the continued success of the hospitality industry, but the foundation is servicing the guest, and executives are constantly making efforts to ensure that those values carry across every aspect of their company. Hear from a top executive at MGM Resorts talk about what he’s done to put the customer first throughout the technological evolution of their organization.

  • Greg Chase, Corporate VP, Guest Strategy & Insights, MGM Resorts International

Using Artificial Intelligence and Chatbots To Support Your Staff

The implementation of technology doesn’t have to mean the end of the job creation. In fact, many see the benefits of adding digital technology elements to already existing jobs. This deep dive session will look at AI technology that can increase staff performance and efficiencies and by extension, the overall guest experience.

  • Mihai Bote, Director of Technology, Swire Hotels

2018 Speakers Include

Darla Morse


John Abbamondi

EVP - Ticketing, Suites and Corporate Hospitality
Madison Square Garden

Greg Chase

Corporate VP, Guest Strategy & Insights
MGM Resorts International

Gail Seanor

Sr. Director, Marketing Technology
TGI Friday's

Corey Segal

Director, Operations Innovation

David Kepron

Vice President - Global Design Strategies - Distinctive Premium Brands
Marriott International

Michael Stromer

VP of Tech Products

Patricia Bothwell

VP, Strategy
Princess Cruises

Become a Sponsor

Sponsoring Future Guest Experiences puts your brand in the spotlight. There are 150 leading hospitality executives waiting to meet a company like yours. We offer you custom sponsorship packages with branding, thought leadership and face time all built in. It’s like a big party, and you’re bringing the drinks!

Bring The Team

Send your omnichannel teams from across departments because Future Guest Experiences covers every aspect of merging physical and digital hospitality innovation.


Who Attends Future Guest Experiences?

The world's most innovative companies that are changing the hospitality industry, including:


Why Attend?

Industry-Driven Agenda

Get practical insights on the topics that concern you the most: our program is tailored to meet your specific needs through in-depth market research with 100+ industry practitioners and innovators.

5-Star Speaker Faculty

Hear from leading players in the hospitality industry that are revolutionizing the customer journey as we have come to know it.

Exclusive Networking Opportunities

Don’t miss a unique opportunity to enhance your connections with industry decision-makers through on-site tours, interactive off-stage discussion groups, creative think-tanks, and structured networking activities.

Live The Experience

Head out for an exciting afternoon packed with site tours to Las Vegas's most innovative brands, including the Aria Hotel and the shops along the Miracle Mile!

Brought to you by the creators of Future Stores

We’ve been working with innovators for over 6 years now. With interactive site tours and niche networking opportunities, we’ve designed our events to offer the actual insights you’ll need moving forward.