What is Future Guest Experiences?
Today’s guest is concerned less about loyalty and expects value and convenience. With the onset of online hospitality services like AirBnB and Seamless, everybody’s asking “what’s next for hospitality?” Future Guest Experiences is where you’ll find the answer.
Future Guest Experiences is where over 150 hospitality executives will gather to discuss innovation, personalization and much more in Las Vegas. Join us on September 12-13 to learn about tactics to drive guest engagement in hotels, restaurants, casinos and airlines.
What You’ll Learn
Future Guest Experiences focuses on hospitality innovation and brings together executives from food services, lodging, travel, and entertainment. Some of the topics on this year’s program include:
- Personalizing the Guest Experience Using Customer Data
- Staying Relevant and Enhancing The Guest Experience
- Understanding The Importance of the Mobile Channel to Create A Seamless Customer Journey
- Defining The Essential Communication Touchpoints Between Your Staff and Your Guest
- Understanding How The Impact Of The Removal Of The “Human Element” Will Impact Your Business
The Evolution Of Truly Personalized Guest Experiences
Digital capabilities can offer guests hyper personalized and customized experiences. How can hospitality implement the strategies adopted successfully by ecommerce companies to engage their customers? This session will take a look at the lessons learned online that can benefit the hospitality industry.
- Scott Drummond, Former Co-Founder, Chief Design and Development Officer, Eatsa
- Corey Segal, Director, Operations Innovation, Sweetgreen
- Gail Seanor, Sr. Director, Marketing Technology, TGI Friday’s
- John Abbamondi, EVP - Ticketing, Suites and Corporate Hospitality, Madison Square Garden
Staying Ahead Of Customer Expectations And Remaining Relevant In A Digitally Enabled World
Other industries, such as retail and technology, have had a strong hand in changing guest expectations. This session will take a close look at how the hospitality industry can better understand future guest expectations.
- David Kepron, Vice President - Global Design Strategies - Distinctive Premium Brands, Marriott International
Redefining the JetBlue Digital Experience: Digital 2020
Once again, JetBlue is redefining digital from booking, to the airport, and inflight experiences with their Digital 2020 program. Michael will share his experiences recruiting a new design agency, moving to agile development, opening a digital lab in Brooklyn, and launching some exciting new products.
- Michael Stromer, Vice President Tech Products, JetBlue
Building A Customer-Centric Internal Culture: Building A Strong Foundation For Future Innovations
Technological transformations are essential for the continued success of the hospitality industry, but the foundation is servicing the guest, and executives are constantly making efforts to ensure that those values carry across every aspect of their company. Hear from a top executive at MGM Resorts talk about what he’s done to put the customer first throughout the technological evolution of their organization.
- Greg Chase, Corporate VP, Guest Strategy & Insights, MGM Resorts International
Using Artificial Intelligence and Chatbots To Support Your Staff
The implementation of technology doesn’t have to mean the end of the job creation. In fact, many see the benefits of adding digital technology elements to already existing jobs. This deep dive session will look at AI technology that can increase staff performance and efficiencies and by extension, the overall guest experience.
- Mihai Bote, Director of Technology, Swire Hotels
2018 Speakers Include
EVP - Ticketing, Suites and Corporate Hospitality
Madison Square Garden
Corporate VP, Guest Strategy & Insights
MGM Resorts International
Sr. Director, Marketing Technology
Director, Operations Innovation
Vice President - Global Design Strategies - Distinctive Premium Brands
VP of Tech Products
Become a Sponsor
Sponsoring Future Guest Experiences puts your brand in the spotlight. There are 150 leading hospitality executives waiting to meet a company like yours. We offer you custom sponsorship packages with branding, thought leadership and face time all built in. It’s like a big party, and you’re bringing the drinks!
Bring The Team
Send your omnichannel teams from across departments because Future Guest Experiences covers every aspect of merging physical and digital hospitality innovation.
Who Attends Future Guest Experiences?
The world's most innovative companies that are changing the hospitality industry, including:
Get practical insights on the topics that concern you the most: our program is tailored to meet your specific needs through in-depth market research with 100+ industry practitioners and innovators.
5-Star Speaker Faculty
Hear from leading players in the hospitality industry that are revolutionizing the customer journey as we have come to know it.
Exclusive Networking Opportunities
Don’t miss a unique opportunity to enhance your connections with industry decision-makers through on-site tours, interactive off-stage discussion groups, creative think-tanks, and structured networking activities.
Live The Experience
Head out for an exciting afternoon packed with site tours to Las Vegas's most innovative brands, including the Aria Hotel and the shops along the Miracle Mile!
Brought to you by the creators of Future Stores
We’ve been working with innovators for over 6 years now. With interactive site tours and niche networking opportunities, we’ve designed our events to offer the actual insights you’ll need moving forward.