The Guest Experience. Reimagined.

Future Guest Experience is the premiere hospitality technology conference. You will get actionable strategies to provide personalized high touch experiences for today’s connected guest.

Join us for two days of action-packed stories, conversations and connections with the top minds in hospitality. You’ll hear and meet C-suite, VPs, operations, technology, design and innovation spanning every hospitality category, with an emphasis on the trailblazers, visionaries and trendsetters that are changing the world with immersive experiences.

"The Future Guest Experience Conference is an instructive and insightful forum which provides access to a wide variety of companies within the travel vertical and beyond. The format is right-sized to allow for attendee interactions with presenters and vice-versa. It is definitely a productive 2 day event."

Scott Hansen, Sr. Director, Guest Technology, Marriott International

Your Visionaries. Our Speakers.

These forward-thinking leaders will shift your paradigms, challenge your assumptions, and spark new insights.

Guest Experience Optimization

Ali Saeb

Director In-Hotel Strategy - Global Hotels & Owners Solutions
InterContinental Hotels Group

Jayne Martin

Director of Fan Experience
Kansas City Chiefs

Nicole Huang

Director of Customer Experience
Virgin Voyages

John Beaven

SVP, Ticket Sales & Services
Golden State Warriors

Emerging Technologies

Michael Sikes

Director, Strategic Planning, Infight Operations
Southwest Airlines Co.

Maggie Lang

CEO
Civana

Robert Cordova

CTO
Milwaukee Bucks

Ford Loving

Director of Building and Technology
Apple Hospitality REIT

Design Innovation and The Guest Journey

Javier Egipciaco

SVP and Managing Director
Arlo Hotels

David Garcia

VP of Guest Experience
Atlanta Hawks

Emily Tucker

Sr. Director of Brand Services
21c Museum Hotels

Greg Klopp

Managing Director of IT
Hershey Entertainment and Resorts

Data and Customer Engagement

Ellen Cory

Sr. Director, Customer Experience & Innovation
Marriott International

Brian Bolf

Vice President of Profit Optimization
Kokua Hospitality

Bohdan Iwaniuk

Manager, Operations and Talent Development
Loews Hotels

Mari Balestrazzi

Vice President, Design Services Americas
Hyatt

Inspiration & Innovation.
Only at Future Guest Experience:

Future Focused Tactical Content

Get actionable insights to transform your guest experience. Our agenda is 100% focused on your biggest challenges and opportunities. You’ll hear from leading players in the hospitality industry that are revolutionizing the customer journey. With content that deep dives into topics like AI, voice assisted devices, self service, design, IoT, immersive tech and the next generation of the guest experience – you’ll walk away with pages of strategies delivered by senior executives that are in the trenches, doing the work.

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Exclusive Peer To Peer Networking

Build connections like never before. Benefit from tons of interactivity with over 15 hours of discussion groups, creative think-tanks, roundtables, and structured networking activities every day. This is your opportunity to develop relationships, make new contacts and speak “off-the-record” with your peers. And we bring together every facet of hospitality – hotels, airline, cruise, casino and entertainment – so you can learn and network with those outside of your specific vertical

 

Immersive Learning: Exclusive Site Tours

See innovation in action. This is the only conference that provides immersive learning through high touch experiences. Join our exclusive site tours during the conference – one of the most exciting parts! You’ll see first-hand how your peers are merging physical and digital experiences within their properties.

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Resturant-Tours

Come join our exclusive site tours and see Future Guest Experience's content in action. But hurry! Availability is limited and spots selling out fast!"

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Discover why Sands properties are an example of sustainable living while exploring an exciting and interactive sustainability journey of The Venetian.

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Who Attends Future Guest Experience?

The world's most innovative companies that are changing the hospitality industry, including:

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Bring The Team

Send your hospitality teams from across departments because Future Guest Experience covers every aspect of merging physical and digital hospitality innovation.

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Become A Sponsor

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Exhibit

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Network

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Speak

Sponsorship at Future Guest Experience comes in many shapes and sizes. We’ll customize your experience and help you choose the option that’s right for you and your business. Our end goal is to put your brand in the spotlight and above your competition.


#futureguestexperience

Future Guest Experience is built off of our Future Stores conferences. We have over 7 years experience providing a forum for operations, technology, design and marketing executives. We ‘re excited to break into the hospitality space!