Future Guest Experience 2020

September 28 - 29, 2020

Las Vegas, NV

Guest Experiences Blog

At Future Guest Experiences we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

Beaconstac's Beacon Tech Helps Hotels With New Marketing Opportunities

One of the latest and more interesting methods for leveraging the power of mobile technology is found in Bluetooth low energy beacons. These devices can activate when a mobile user approaches, delivering information directly to their smartphone.

Navitaire's New Virtual Reality Strategy Helps Guests Get Better Bookings

Navitaire recognizes that younger consumers have learned to enjoy virtual and augmented reality technology and are naturally drawn to brands which are able to offer virtual shopping experiences to fulfill those expectations.

Savioke's Service Robots Are Changing How the Hotel Industry Thinks about Hospitality

One tech company making waves in this field is San Jose-based tech startup Savioke. The innovative Californian company has been piloting its Relay robot technology over the last three years, and now has more than 70 units installed in hotels around the world.

TrustYou Is Bringing Personalized Guest Communications to the Hospitality Industry

People love communicating using instant messaging and social media, and they want to extend that to their hospitality providers. Guests report significantly higher satisfaction levels when they are able to use social media and messaging to communicate with hotel brands.

Virgin Voyages' Adult-Only Cruise Line Offers One-of-a-Kind Experiences

Virgin Voyages is lauching new line of crusie with a completely different apporach than tradtional crusie lines.

Techmetics Launches a Fleet of Service Robots for the US Hotel Industry

The days of human hotel staff delivering morning papers, fresh towels, drinks, and evening meals to guests' rooms could well be numbered, thanks to the rise of the robot butler.

OpenKey Is Bringing Mobile Keyless Entry to Hotel Properties Worldwide

The front desk check-in ritual has been a routine part of the hotel experience forever. However, it can be lengthy and frustrating. After traveling for umpteen hours.

Hilton 's Hostels Delivers "Affordable Style" in Coveted Urban Destinations

Now targeting the millennial market, Hilton has launched a new brand - Motto by Hilton - with a range of affordable lifestyle hotels with an urban vibe.

InterContinental Hotels Group Is Piloting New Circadian Lighting Tech Guests Sleep

To help guests get a better night's sleep, IHG has partnered with Healthe by Lighting Science, a global leader in innovative LED lighting solutions, to pilot the use of state-of-the-art circadian lighting in hotel rooms.

Royal Caribbean's Biometrics Strategy Enhances Boarding Experience

Along with a new 3,000-foot automated baggage handling system, the key to realizing the frictionless boarding process is the terminal's use of biometric technology. Prior to sailing, cruisers can now upload a selfie with their passport information, enabling Customs and Border Protection's facial recognition software to process passengers quicker.

Marriott International's New Brand Loyalty Strategy 'Marriott Bonvoy'

Unveiled in February 2019, Marriott Bonvoy is Marriott International's new loyalty brand that replaces Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). The new platform is centered around the theme of travel as a vehicle for enrichment.

Red Lion Hotels Introducing Some Exciting New Guest Experience Tech Strategy

US hospitality company Red Lion Hotels (RLH) Corporation has always taken great pride in leading the way with hotel tech and is now roaring ahead once more with three recently-unveiled innovations designed to deliver one-of-a-kind guest experiences, improve service, and win the loyalty of returning customers.

How Caesars Entertainment Innovates to Capture Unforgettable Moments

Digital photography has made it easier than ever for vacationing consumers to capture precious memories, and Caesars Entertainment is teaming up with industry veterans Picsolve to offer new photographic experiences to its guests.

How Eatsa Offers Innovative Technology Platform to Hospitality Providers

With its innovative and almost human-free robotic restaurant platform, Eatsa thought it had struck gold. Things didn't quite go to plan, but the company is fighting back as a provider of restaurant technology.

How MGM Resorts International Optimizes Convention Experiences

Convention experiences are a big part of the hospitality industry, and now MGM Resorts International is upgrading its network services to make sure events held at its destinations offer the best guest facilities possible.

How TGI Fridays Uses AI and Big Data for Delicious Guest Experiences

Big data and artificial intelligence is the beating heart of any modern company, and TGI Fridays is using the technology to supercharge the guest experience for its diners.

The Madison Square Garden Company Has its Sights Set on London

State-of-the-art venues are changing the way guest experiences are delivered. Not content with its legendary New York venue, The Madison Square Garden Company now has its sights set on merry old England for its new entertainment complex.