Future Guest Experience 2020

September 28 - 29, 2020

Las Vegas, NV

Here's How MGM Resorts International's Upgraded Wi-Fi is Setting a New Personal Best for Convention Experiences

brought to you by WBR Insights

Convention experiences are a big part of the hospitality industry, and now MGM Resorts International is upgrading its network services to make sure events held at its destinations offer the best guest facilities possible.

Global hospitality and entertainment company MGM Resorts International began life in 1969 when Kirk Kerkorian bought a controlling stake in film studio, Metro-Goldwyn-Mayer. Ten years later, Kerkorian had opened two hotels, the MGM Grand Hotel and Casino (now Bally's Las Vegas) and The MGM Grand Reno. In 1987, the hospitality arm of the industry was split from the film studio, and rebranded as MGM Grand Inc. The company was renamed MGM Mirage in 2000, after acquiring Mirage Resorts, which remained until the name was changed once again in 2010 to MGM Resorts International.

Today, the company is one of the world's most recognized hospitality brands and employs over 66,000 people. MGM Resorts International has revenues of $9,455 million and is placed at #297 on the Fortune 500.

Upgrading Convention Experiences

While vacationing guests make for the bread and butter of any hotel's business, a significant amount of revenue is generated by offering conference facilities to the businesspeople of the world.

(Image source: mgmgrandexhibitorservices.com)

To make sure the convention experiences it offers to its business customers are second to none, MGM Resorts International has partnered with Cisco Systems and Mobilitie - both companies with a proven track record in deploying dynamic Wi-Fi solutions on a large scale - to upgrade and expand its wireless access technology.

To make this happen, MGM, together with its technology partners, designed and installed a brand new high-performing wireless network. Spotty Wi-Fi is a huge bugbear for hotel guests of all stripes, but the new technology - which features top-of-the-range hardware, increased high-density wireless coverage, significantly faster download speeds, and now available in almost all MGM Resorts' meeting and convention locations - is making sure this is no longer a problem for those guests looking for next-generation convention experiences.

Some of the features of the upgraded network include:

  • All new, upgraded high-performance equipment with over 2,600 next-generation Cisco Aironet Access Points - nearly doubling the number available previously
  • Convention Wi-Fi network which can support over 350,000 devices
  • Customizable, seamless Wi-Fi experiences with bandwidth, branding, and sponsorship options across all MGM Resorts properties in Las Vegas (except Circus Circus)
  • Up to 40 times more guaranteed bandwidth per user
  • Almost 50% faster download speeds
  • Load-in time up to 40% faster
  • Cisco® CleanAir® technology designed to combat wireless interference

"We collaborate closely with [MGM Resort International's] executive team when it comes to expanding and improving the network," said Chief Executive Officer for Mobilitie, Christos Karmis. "It's because of this ongoing relationship we're able to provide exactly what guests and visitors expect. MGM Resorts makes their visits unforgettable."

Cisco Live

As is perhaps fitting, the first big test of the new Wi-Fi network was to be MGM Resorts International's technology partner's own convention - Cisco Live. As a global technology conference, Cisco Live attracts around 30,000 participants to the MGM Resorts destinations Bellagio, MGM Grand, and Mandalay Bay. The scope and tech focus of the convention makes it the perfect barometer to measure the performance of the largest technologically-advanced wireless system in the industry.

During the conference, MGM Resorts International and Cisco were delighted to have their confidence in the system confirmed, as tens of thousands of guests, using multiple devices in multiple locations, were able to access fast and reliable wireless services throughout the convention without performance being affected.

"Our attendees at Cisco Live expect fast and reliable connectivity to the wireless network, and with the solution that MGM Resorts installed, we were confident in utilizing the in-house infrastructure rather than bringing in our own like we typically do for an event of this size," said Sean Curtis, Director of Technology Experiences at Cisco. "The result was the biggest and one of the most successful Cisco Live events we've ever produced. Our customer experience is critical to the success of this event, and the seamless, fast Wi-Fi access across multiple properties strengthens their confidence and trust with Cisco, the Cisco Live event, and future conventions and events."

Final Thoughts

With its new and improved Wi-Fi services, and the success of Cisco Live, MGM Resorts International has cemented its reputation as an essential destination for unparalleled convention experiences.

The final word goes to Senior Vice president and Chief Sales Officer for MGM Resorts International, Michael Dominguez.

"Technology is a key component of most meetings and can have a dramatic impact on the delivery of a successful program. No one else in the hospitality industry offers the caliber of Wi-Fi, wireless services and capabilities now available at our Las Vegas resorts. Cisco Live was a true test, and the smooth implementation demonstrated what we are able to offer all customers, on any scale."

You can hear Greg Chase, MGM Resorts International's Corporate Vice President of Guest Strategy and Insight, speak at Future Guest Experiences 2018 this September in Las Vegas, NV.

Download the agenda today for more information and insights.