Future Guest Experience 2020

September 28 - 29, 2020

Las Vegas, NV

Store Tours at Future Stores


Conference halls are great for learning, but you just can’t experience hospitality from a presentation. That’s why we're giving you an exclusive, behind the scenes look at the brands shaping the next generation of guest experience. Take a look below to see where we will be taking you this year.

The Venetian’s Sustainability Tour

Discover why Sands properties are an example of sustainable living while exploring an exciting and interactive sustainability journey of The Venetian. Some of the highlights of the tour include an overview of Sands ECO360 Sustainablilty Program, LEED certification, solar photovoltaic & thermal systems, heating & cooling occupancy sensors, and much more!


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The T-Mobile Arena Tour

With 20,000 seats and world-class events, T-Mobile Arena is the destination for live events and has set a new standard for what entertainment and guest experience mean. Join us for a behind-the-scenes tour of one of Las Vegas’s most exiting entertainment venues. You won’t want to miss your chance to see Future Guest Experience’s content in-action with this special opportunity to get backstage access and exclusive insights.