Future Guest Experience 2019

September 09 - 10, 2019

Henderson, NV

Contact Us: 1.888.482.6012

Our Speakers

Speakers

2019 SPEAKERS

Maggie Lang
CEO
Civana
Robert Cordova
CTO
Milwaukee Bucks
Simon Lewis
Co-Owner
Eau Palm Beach Resort & Spa

Simon is an actively involved, hands-on business director, always in the midst of exciting new projects. Simon’s area of expertise is in global hospitality and marketing for LFH, a private family business behind an international real estate and asset portfolio. Yet his key area of responsibility is in directing and consulting the creative people around him, sharing their success or failures by being a valuable critic of process in the commercial machine.

Regularly challenging employees and colleagues beyond their normal comfort zones, Simon uses his relaxed manner to constantly stretch their knowledge, understanding and skills to boost performance and achievements. He combines 25 years experience in brand values, destination marketing, public relations and sales strategies associated with the luxury travel, tourism and hospitality industries to develop creative solutions which achieve consistently measurable often award-winning results.

 In 2007 Simon conceived, developed and opened a multi-award winning luxury Spa business in the US. In 2013 he was instrumental in creating and implementing a new cultural identity for one of the Group’s flagship hotel properties, the 5 star Eau Palm Beach Resort in Florida. Here his work encompassed the complete values set which underpins the core identity of the business from guest touch-point to employee engagement. Simon’s pivotal role has created effective communication and visionary leadership at all levels, driving the collective culture to new heights.

Simon is an international keynote speaker and panel moderator, a trainer of NLP, drone pilot, kitesurfer and snowboarder. He has recently been awarded a first class degree in the Photographic Arts.

Mark Waltrip
COO
Westgate Resorts

As Chief Operating Officer, Mark is responsible for the continued growth and evolution of the Westgate brand as the industry leader in experience-based, destination resorts. Mark is responsible for all acquisition, design, development, construction, resort operations, restaurants, retail and marketing for Westgate Resort properties. He is also responsible for the Westgate corporate divisions of procurement, corporate security, asset management, team member services, community affairs and the Westgate Resorts Foundation. Mark has a very diverse background, including the development of over 50 restaurants ranging from fast casual to fine dining, and a variety of retail shops and destination health spas under the brand, Serenity Spa by Westgate. Mark also leads the development and operation of all Westgate non-resort projects, including commercial office space, apartment complexes, and real estate land development.

Javier Egipciaco
Senior Vice President and Managing Director
Arlo Hotels

Javier Egipciaco brings more than 20 years of New York hospitality experience to his position as Senior Vice President and Managing Director of Arlo Hotels, an independent collection of four-star lifestyle hotels. Egipciaco manages the operations of all Arlo properties, and is overseeing the development of the brand into additional markets. Prior to joining Arlo, Egipciaco was with Hersha Hospitality, a management, investment and development firm in the hospitality sector, where he served as the Corporate Director of Operations for the Independent Collection Hotels. In this role, Egipciaco specialized in the development and implementation of brand-wide initiatives for HHM's curated portfolio of independent properties. He has also held various leadership and operational roles with Park Hyatt, where he began his hospitality career. 

John Beaven
SVP, Ticket Sales And Services
Golden State Warriors

John Beaven is in his 16th season with the Golden State Warriors organization. In his current role as Senior Vice President, Ticket Sales & Services, Beaven is responsible for all aspects of the team’s ticket and suite efforts, which include the strategic planning and execution for season ticket and single game initiatives, customer service, and premium suite sales and service efforts. Beaven is also responsible for the creation and implementation of the team’s innovative Chase Center membership program. Lastly, in addition to his ticketing responsibilities Beaven oversees the team’s events department, planning and executing key events for the organization including the 2018 NBA Championship parade.

Under Beaven’s guidance, the Warriors’ season ticket base has remained at a franchise record 14,500 seats for the last four seasons with season ticket renewal rates of over 90 percent during each of the last five campaigns. The Warriors also launched a Season Ticket Priority Wait List at the start of the 2013-14 season, which has grown to over 43,000 members.

Prior to being promoted to his current role, Beaven served as the executive director of ticket sales, including in the summer of 2013 when the team surpassed 14,000 season ticket holders for the first time in franchise history. Previously, he also served as the team’s director of group sales for three seasons, when he helped double the department’s annual sales numbers and managed to eclipse the league benchmark of 3,000 departmental group tickets sold per game for the 2009-10 season. He originally joined the organization in 2003 as a season ticket account executive before being named group sales manager two years later.

A native of London, England, Beaven spent his childhood in Sacramento, Calif., before receiving his bachelor’s degree in general biology from the University of California, San Diego in 2002. Beaven has a daughter, Sara Beaven, and currently resides in Walnut Creek, Calif., with his wife, Tarah, their son Foster, and dog, Taz.

Nick Pearson
General Manager
Jupiter Hotels
Greg Chase
VP Guest Strategy & Insights
MGM Resorts International
Jeffrey Parker
VP of Hospitality Systems
Red Lion Hotels Corporation
David Garcia
Vice President of Guest Experience
Atlanta Hawks/State Farm Arena
Brian Bolf
VP Of Revenue And Profit Optimization
Kokua Hospitality
Emily Tucker
Senior Director of Brand Services
21c Museum Hotels

With more than 14 years of marketing communications experience ranging from established brands like Domino’s and gazelle start-ups like Gigi’s Cupcakes, Emily has built a reputation for following big data and following her heart. Emily understands what makes consumers tick…and companies grow, and uses this insight when building and executing brand positioning strategy as Senior Director, Brand Services for 21c Museum Hotels. 

A Lexington, Kentucky, native, her career has taken her from the Northeast to the Midwest down South and back again. She now calls Louisville, Kentucky home, along with her husband Nathan, and two sons. 

Ellen Cory
Sr. Director, Customer Experience And Innovation
Marriott International

Ellen Cory is Senior Director, Customer Experience & Innovation at Marriott International. Charged with ensuring that key business decisions are informed by consumer behavior, Ellen leads teams to understand consumers by marrying transactional data with market research and works with the business to develop and execute customer-driven strategies. Previously at Marriott, Ellen served as Director, Marketing Consulting, where she was instrumental in building and executing the strategy to connect the Marriott and Starwood loyalty programs at deal close. Prior to Marriott International, Ellen worked as a consultant at The Boston Consulting Group in Washington, DC and Melbourne, Australia, supporting clients on projects ranging from postmerger integration to operations. Before joining BCG, Ellen worked in the defense industry for several years. Ellen holds a B.A. in Economics and Political Science from Yale University, an M.S. in Applied Physics from Johns Hopkins University, and an M.B.A. from the Tuck School of Business at Dartmouth, where she graduated with High Distinction. Ellen resides in Wellesley, MA with her husband and three children.

Nick Pietrocarlo
Senior Director, IT Service Delivery
Norwegian Cruise Line

Nick Pietrocarlo is a strategic thinker who is an expert at leading technology and business units to help drive the way a company pursues its goals. He has a knack for strategic planning and pointing out opportunities to utilize technology more effectively in sales, customer service, and guest experience. Nick provides thought leadership at the corporate, departmental, and project levels consistently coaching, and developing his teams across both domestic and international locations. Nick has learning agility and is able to quickly assess the needs of all stakeholders and customers, establishing trust and building strong relationships leading to improved success rates. 

Scott Hansen
Sr. Director, Guest Technology, Global Operations
Marriott International, Inc
Ali Saeb
Director In-Hotel Strategy - Global Hotels & Owners Solutions
Intercontinental Hotels Group

Ali Saeb is the Director, Global Hotel & Owner Solution, Product Strategy at InterContinental Hotels Group (IHG).  In his current role, Ali is responsible for leading the strategy of the technology products that goes into all IHG properties globally. This includes, but not limited to, hardware, software, networking equipment, and any application or systems. 

Previously, he was the Director, Hotel Technology in the Americas region, where he was responsible for managing the successful delivery and rollout of hotel technology solutions and initiatives across the Americas.  One of his major initiatives was overseeing the strategy and rollout of IHG Connect, the company's industry-leading guest internet platform.

Ali has been with IHG for 19 years. He began his career at the InterContinental Saudi hotel and moved up the ranks to oversee the Saudi Region then moved to the IHG’s corporate office in Dubai in 2006 to oversee technology operations in the Middle East & Africa region.

With over 20 years of technology experience, many of which focused on hospitality technology, Ali has a strong balance of hotel-based operational experience as well as hands-on technology industry knowledge.

He enjoys spending time with friends and family. Ali and his wife are the parents of two daughters and reside in Atlanta. 

Nicole Huang
Director Of Customer Experience
Virgin Voyages
Steve Mayers
Airport Director, Customer Experience
Hartsfield-Jackson Atlanta International Airport
Olga Rodriguez
Event Director
Future Guest Experiences 2018

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